Please erase all your personal data and restore your device to factory settings before giving it to us.
When we receive your device, we will irrevocably remove all your data again.
We will not have any access to personal data on customers' devices.
Questions and answers
The repair process takes 3-5 business days, excluding logistics. Reminder: 1. If the product is found to have quality problems after repair, nothing will cover the shipping fee. (in warranty) 2. If the product is found to be man-made problems after repair, the freight fee will be covered by the user. (Out of Warranty)
Please contact customer support to diagnose your phone. After that, we can provide a quotation for spare parts.
Please contact customer support to diagnose any problems with your phone (1).
Please click this link and enter the information required to track the repair status. Note: Repair Status Tracking is for those who applied online.
During the phone warranty period (1), nothing will provide free phone repair service unless there is any unauthorized disassembly, liquid damage or other physical damage. Eligibility with warranty is subject to service center inspection.