NOTHING (R) Support Centre

After-Sales Service Process - Nothing (UAE)

How do after sales orders work?

order process

Submit a request to return, repair or replace the product
Send your device to us
We assess your device and your problem
Your problem has been resolved as soon as possible

Please check our Troubleshooting or contact our support department to recover your RMA number.

Things you should know

Please erase all your personal data and restore your device to factory settings before giving it to us.
When we receive your device, we will irrevocably remove all your data again.
We will not have any access to personal data on customers' devices.

Questions and answers

How long will it take to fix the phone (1)? ( Read More ) ( Read Less )

The repair process takes 3-5 business days, excluding logistics. Reminder: 1. If the product is found to have quality problems after repair, nothing will cover the shipping fee. (in warranty) 2. If the product is found to be man-made problems after repair, the freight fee will be covered by the user. (Out of Warranty)

What is the price of phone spare parts (1)? ( Read More ) ( Read Less )

Please contact customer support to diagnose your phone. After that, we can provide a quotation for spare parts.

How do I fix a problem with the phone (1)? ( Read More ) ( Read Less )

Please contact customer support to diagnose any problems with your phone (1).

How can I track the repair status? ( Read More ) ( Read Less )

Please click this link and enter the information required to track the repair status. Note: Repair Status Tracking is for those who applied online.

How do I know if my Phone (1) is eligible for In Warranty repair? ( Read More ) ( Read Less )

During the phone warranty period (1), nothing will provide free phone repair service unless there is any unauthorized disassembly, liquid damage or other physical damage. Eligibility with warranty is subject to service center inspection.