NOTHING (R) Support Centre

After-Sales Service Process

How after-sales requests work.

Request Process

  1. Submit a product return, repair or replacement request
  2. Send your device to us
  3. We assess your device and your issue
  4. Your issue is resolved as soon as possible
Submit Request

PLEASE CHECK TROUBLESHOOTING OR CONTACT OUR SUPPORT TO RETRIEVE YOUR RMA NUMBER.

Things you should know

  1. Please erase all your personal data and restore your device to factory settings before giving it to us.

  2. When we receive your device, we'll irreversibly remove all your data again.

  3. We will not have any access to personal data on customer devices.

FAQs

The repair process will take 3-5 working days, excluding logistics. Reminder: 1. If the product has been found to have quality issues after the repair, Nothing will cover the shipping fee. (In-Warranty)2. If the product issues were found to be man-made after the repair, the user will cover the shipping fee. (Out-of-Warranty)

Please contact Customer Support to have your phone diagnosed. After this, we can give a quotation for the price of spare parts.

Please contact Customer Support to diagnose any issues with your phone (1).

Please click on this link and input the required information to track the status of the repair.Note: Tracking the repair status are for those who applied online.

During your Phone (1) warranty period, Nothing will provide free repair service for the phone unless there’s any unauthorized disassembly, liquid damage, or other physical damage. The eligibility with the warranty shall be subject to the service centre inspection.